Modern Leadership for Fundraising Executives

At this level, the listener genuinely believes the speaker has something valuable to say and purposely checks to make sure that the message being received is what the speaker intended to communicate by restating or clarifying the message. It’s not the goal of the listener to merely appear to be present; rather he or she is “tuning in” intently and connecting with the emotions and energy put forth by the speaker. In other words, the listener is one with the speaker, trying to understand his or her point of view by listening from the heart with respect and empathy, while attempting to keep personal judgments and biases at bay.