Online Message Boards: A Value Add

Tenby says an organization creating a message board should expect that between one percent and 10 percent of registered visitors will be active users. One way to track this is to pay attention to the date users register and the date they last visited the board.

Susan Tenby can be reached via www.techsoup.org. To view this complete white paper and Tenby’s list of online community best practices, www.techsoup.org/learningcenter/webbuilding/page5106.cfm