Online Message Boards Offer Key Benefits to Constituents

“There’s actually a group of people that are on it every day. They check it and if a new person logs on and poses a question, they will get no fewer than three or four or five — maybe more — responses within 24 hours, generally,” she says. “People welcome them to the boards, they tell them to come back, they give them suggestions. So there really is a community feel to it.”