Online Message Boards Offer Key Benefits to Constituents

The Alzheimer’s Association’s message boards are run out of the organization’s contact center, which is staffed 24 hours a day. In most cases, the boards need minimal moderation; however, Kallmyer says, when message board users register they agree to abide by the organization’s online community guidelines, and if the guidelines are broken — which happens from time to time — moderation is needed.