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Delighting Your Donors
"I don’t know how many times I’ve sat across the table of a development director and asked, 'How have you delighted your donors this week?', and all I get is a look of embarrassment on her face. These are the same people who are running around preaching that we need to be donor-focused, donor-centered, donor-you’re the center of my universe … yet, when it comes to actually putting that into practice, it falls to the wayside." Click here to read the full post.
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