ProSpeak: A Layman’s Guide to Understanding Today’s CRM Solutions for Nonprofits

With open CRM, you may opt to pay for support and maintenance to get updates, training and more. Also, you still need in-house expertise or services from the software vendor or a third-party consultant that you choose to configure and deploy the software and manipulate the code.

The ecosystems of partners and independent service providers for open-source solutions allow you to take advantage of competition to get the best service and price for your needs. And without having to change platforms, you can always switch service providers. Total cost of ownership likely will be much lower.