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Convey commitment from the top
Recruiting and retaining the best and brightest employees requires commitment from the top — from the CEO as well as the board — and must be a strong institutional value. Keeping high-performing, satisfied and engaged employees also requires leaders who “get it,” who ensure frequent and effective communication, regularly give credit where it’s due, immediately fix problems and ensure complete resolution, make career growth a priority, and lastly, provide competitive wages and benefits.
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Betty Ann Copley Harris
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