ROI Solutions Partners With FlexPay to Reduce Involuntary Churn for Nonprofits
ROI Solutions, a provider of purpose-built solutions for nonprofit organizations, and FlexPay, a FinTech company addressing issues in the card payments system that cause declined transactions, announce a partnership that will solve failed payments and involuntary sustainer churn for nonprofit organizations.
The partnership between ROI Solutions and FlexPay is driven by a shared vision to reduce the problem of involuntary sustainer churn caused by issues in the card payments system that result in false declines. Nonprofit organizations rely on payment authorizations from their sustainers to achieve their missions but, unfortunately, face an average 9% decline rate on legitimate recurring payments.
This partnership will allow ROI Solutions' clients to directly access FlexPay's best-in-class failed payment recovery platform through its Revolution CRM product. FlexPay's recovery solution is unique in the marketplace. It combines AI-powered recovery processes with behavioral science-powered customer engagement programs to deliver the highest declined card payment recovery rate.
"Partnering with FlexPay was an obvious choice for us," said Cindy Hickman, Senior Director of Product at ROI Solutions. "By integrating FlexPay into Revolution CRM, we can help nonprofits solve one of the largest sources of sustainer churn they face and deliver increased financial efficiency. At ROI Solutions, we care deeply about sustainer retention and satisfaction. We now help our clients avoid involuntary churn through Flexpay, and voluntary churn with our MiLo Intelligence loyalty scores, delivering a seamless payment experience while increasing vital supporter revenue streams.
"The FlexPay team is thrilled to provide our solution to ROI Solutions and their nonprofit clients to help them better achieve their missions," commented Ray Watson, SVP of Partnerships at FlexPay. "This integration enables seamless data processing and swift recovery of failed transactions from the sustainers committed to supporting the causes that matter to them."
Cindy Hickman added, "Our clients are eager to implement FlexPay's failed payment recovery solution. They recognize the platform's immense value in reducing churn and increasing donation revenue for their organizations."
This collaboration underscores a shared commitment to enhancing financial stability and donor relationships within the nonprofit sector.
The preceding press release was provided by a company unaffiliated with NonProfit PRO. The views expressed within do not directly reflect the thoughts or opinions of the staff of NonProfit PRO.
