The Donor Is Always Right — Right?

Second: I called a donor to set up a visit and then needed to change it to a conference call instead. The donor was upset that we couldn’t meet face to face and hung up. At least that’s what I thought. What to do?

I decided not to offend the donor any more, and I let the call go. To my total surprise, the next morning I had a message from the donor that went something like this: “Margaret, I’m calling because I didn’t want you to think I hung up on you. I was rushing, and the battery went dead in my phone.”