The Donor Is Always Right — Right?

Now your president is annoyed with you. What to do?

Check the donor’s file and the coding (‘fess up to any error on your part — if there is one.) If the donor is not coded properly, do so immediately and put notes in the donor’s file about your president’s conversation. Tell your president exactly what yo’ve done to insure that this does not happen again. Double check your policy and make sure that donors marked “do not call” are NOT called.