The Donor Is Always Right — Right?

Situations FIVE and SIX: The apparent hang-up! I recently had two of these for two different reasons. First: a donor called seeking information about a Charitable Gift Annuity. So, I returned the call. I identified myself and my organization, and the donor said: “I don’t want any.” What to do?

I thought for a minute and decided to call back, making sure I blurted out all the information in one swift sentence. The donor thought for a second and then said, “Did you just call me?” Once I told her I had, we both laughed and talked about the annuity. The donor was certainly right — she didn’t “want anything” from the telemarketer she thought I was, but she certainly wanted information from me.