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Geoff Handy
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To maximize the impact of your online communications, adopt a culture of testing. For example, if you send a monthly e-news-letter featuring two topics, instead try sending out two e-mails each month, each devoted to a single topic, to a test segment of your file. Then add a third e-mail — a direct appeal, say — in one of the extra weeks. After a few months, compare the test segment with the control group to see which performed the best.
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- People:
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- Michael Stein
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