The hot news at Rutgers is a telefundraising program that has seen steady growth for the past eight years.

By Margaret Battistelli Gardner

One of the biggest reasons he doesn’t want to automate the Rutgers program, he adds, is that it would eat up too much space in the call center, cutting the number of seats. The New Brunswick center has about 40 seats, while the Camden site can hold up to 50.

One bit of advice from Brennan: Don’t be afraid to max out a new program too quickly.