The Learning Leader: What Do You Do in a Crisis?

5. Don't just respond to the ringing phone
When things are super busy, it's easy to pay attention to the loudest noise. So you as a learning leader may find yourself surrounded by the Casualties and the Cassandras. Casualties can be those who see their reputations or roles being undermined, and they want to complain loudly and often about this. Cassandras are those who are only too happy to explain how much worse the situation will get. They're keen to share their doom-laded prognosis with you.
 Neither is a good focus for attention. You need to look out at the wider organization.