The Learning Leader: What Do You Do in a Crisis?

Learning: Begin by accepting in advance that things will go wrong or, at best, change dramatically. Have a plan. And have a plan B. Test the plan against all kinds of disruptive scenarios. If the plan can cope with the very unlikely, it will ride out the possible. Tell people about the plan. Let people know that "crises" — fast-changing, risky situations — are the new normal.