The Real Costs of E-philanthropy: There’s No Such Thing as a Free Donation

Even if you’ve had that platform for a while, plan with your existing staff members. Have them write standard operating procedures for everything they do, and then take the time to read each one and ask questions. Keep a directory of these SOPs, and update them regularly.

Staff development
This goes hand in hand with training. Well, sort of. You have Jim. He’s brilliant at what he does with your Web site, but he still believes that message boards are going to overtake e-mail soon as the preferred method of donor communication.