Roll the Stone
 (of Mediocrity) Away

• They make and have to undo poor senior appointments.
• They embark on quixotic, ill-thought-out campaigns.
• They set unachievable and 
un-credible service goals.

I'm less keen on working with these organizations. They seem dispirited and are frankly dispiriting to work with. Yet other organizations can make mistakes, even lots of mistakes, and still produce outstanding results. I call these organizations "learning organizations," and it's a pleasure to work with them — there's a sense of progress every time.