Focus On: Major Gifts: Take A Lesson from the Old School
Patience; a belief in the cause; the willingness to endure boredom and discomfort; and even the possibility of rejection are all part of the equation. Those who believe they have found the single best way to change the world for the better, who have the discipline to be positive and to persist, whether through tried-and-true strategies or the courage to be creative, will come through with flying colors.
Michael Hoffman is the vice president of customer experience at The GLD Shop, the leading online retailer of hip-hop jewelry worldwide. Previously, he was director of e-commerce and customer service at Rainbow Shops with over 17 years of experience in the retail world at top brands such as Paragon Sports, GAP Inc., and Eon Booksellers. His expertise includes strategizing and implementing omnichannel growth, new market expansion, divisional growth/reconstruction, as well as technology integration and implementation. In both his current and former roles he has overseen multiple divisions of multimillion/billion-dollar e-commerce and brick-and-mortar businesses.
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