By
Jim Killion
and Amanda Wasson
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6. Don’t let SEARCH drive people away. Depending on what research source you trust, 30 percent to 70 percent of all site searches end in failure. And failed search leads to a high abandonment rate (most research shows rates of 50 percent or more). So include search on your site, but not in high-response locations like the upper right. Try placing search in left navigation or even in bottom navigation.
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- Companies:
- Kintera Inc.
- People:
- Amanda Wasson
- Jim Killion
Jim Killion
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Amanda Wasson
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