Tips for Managing Technology Change

Tip 7: Support people throughout the life cycle of change
Your work isn’t done once the new technology is in place. Keep reaching out and providing opportunities for feedback. Frequently, the people in need of the most support are the least likely to talk about it. Create ways (e.g., an open-door policy, user guides/cheat sheets, a suggestion box, recruiting a sympathetic colleague) to check in with people who are reticent, and create safe and private spaces for them to keep learning and getting support.