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Van Diest stressed the importance of testing, noting that testing:
- makes you smarter over time;
- can help keep you out of spam filters;
- ensures you get the most "bang for your buck" or at least the most predictable response; and
- allows you to develop a proven concept online before spending money offline.
Test metrics like open rates, clickthroughs and conversion, as well as elements like your header, message and timing. A/B tests test one variable at a time against a control, while multivariate tests test multiple variables within multiple versions of an e-mail. Van Diest said multivariate tests are best for when you're just starting out, and as you find a winning control piece, A/B tests can help refine it.
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- Companies:
- Blackbaud
- People:
- Allison Van Diest
E
Abny Santicola
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