Today's Featured Blog Posts

Engaging with criticism
"Sometimes a customer has a one-off problem, a situation that is unique and a concern that has to be extinguished on the spot. More often, though, that feedback you're getting represents the way a hundred or a thousand other customers are also judging you." Click here to read the full post.

12 Digital Fundraising Trends for 2012 - A Quick Round-up
"Back at the start of January I set myself the target of publishing twelve posts on trends I think are going to prove important to digital fundraisers this year - both as a means of kick-starting my own thinking after the holiday season and to help inform your planning considerations at this key time in the year." Click here to read the full post.