Today's Featured Blog Posts
When Satisfying Member or Customer Needs is not Enough: Connecting with the Heart
"There is no question that more and better market and customer information is needed. But, at the same time, approaches that are largely data-driven tend to reduce the complexity of human beings and their environments to 'information' that is easily gleaned through specialized methodologies, terms and tools. This mechanical concept of knowledge creates the dangerous illusion of complete knowledge which, in turn, becomes a major hurdle to effective leadership, growth and innovation." Read the full post.
When a Donor Becomes Tainted
"What would and should prompt a nonprofit to return a donation that has been accepted in good faith? This article considers the forces that prompt nonprofits to keep, reject, or compromise on a gift. It walks your organization through ways to sort through the 'taintedness' of a donor and the potential forces that influence the decision to (1) keep a donor's money and name on a building; (2) return the donation and remove the name; or (3) adopt a compromise position." Read the full post.