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Of course, if you send mail to drive Web traffic, as do the folks from Flowerbud, it's a nice idea, except that without an offer it becomes a "so what?" I'm a customer of Flowerbud, but these mail campaigns never get me shopping. They don't give me a reason to.
Many retailers use e-mail to achieve this same goal — to get consumers in action. But based on response numbers, mail is often a more powerful vehicle and something that should be included in the mix to create a synergy to grab consumers' attention. There are some weeks when I don't look at any promotional e-mail when I'm really busy, regardless of the subject line. But if I get a mail promo that same week, I'm more likely to notice it.
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Carol Worthington-levy
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