The second shadow belief is that their organization is achieving the best results possible based on what they are doing today, which by the way is very unique. There is a significant blind spot here because most nonprofits can't see what's not happening because they aren't doing something. For example, fundraisers see their donor retention rate based only on what they are doing today. But they can't see how not running a donor thank-you call program is also impacting retention rates.
- Companies:
- Blackbaud
Steve MacLaughlin is the vice president of data and analytics at Blackbaud and best-selling author of “Data Driven Nonprofits.” Steve has spent 20-plus years driving innovation with a broad range of companies, government institutions and nonprofit organizations. He serves on the board of the Nonprofit Technology Network and is a frequent speaker at conferences and events. Steve earned both his undergraduate degree and a Master of Science degree in interactive media from Indiana University.