What to Be Obsessive About

Fixate on donor service
In January, I received several receipts for year-end gifts; one barely arrived before the end of the month. I understand that year-end giving (usually) exceeds other months, but that's not an excuse for taking four weeks to receipt a donation. Knowing our giving patterns means we have time to prepare by bringing in additional staff or volunteers, cross-training current employees to help out with the deluge of year-end gifts, and budgeting for overtime as necessary.