What Fundraisers Can Learn From Zappos
It might be called ‘customer service’ now, but we’re talking about stewardship.
As consumers, we've all had great and terrible customer services experiences. But somehow we fall asleep at the wheel when it comes to how we do our own work. Maybe it's time to go buy some new shoes. FS
Sarah Durham is founder and principal at Big Duck. Reach her via e-mail at sarah@bigducknyc.com or follower her on Twitter at @BigDuckSarah
- Companies:
- Fountain House
Sarah Durham is president of Big Duck, a New York City-based branding, marketing and fundraising firm for nonprofits. She serves on the boards of the National Brain Tumor Society and the New York Chapter of the Association of Fundraising Professionals (AFP).
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