What Nonprofits Should Look for in a SaaS Provider
A survey by IDC indicated that customization was the top concern about buying constituent relationship management (CRM) software as a service for 70 percent of respondents. In the same survey, 55 percent of respondents listed robust functionality as their top concern.
Depending on an organization’s needs and size, they may need additional configuration and/or customization beyond the standard SaaS offerings available in the marketplace. Given the multitenant architecture of software as a service — meaning that a single instance of the hosted application is capable of servicing all clients — a variety of configurable options are key in order for nonprofits to adapt their view of the application to meet their unique organizational needs. For example, are you able to rename data fields or add custom fields? Can workflow be reconfigured to match your organization’s processes?
