What Nonprofits Should Look for in a SaaS Provider

During the selection process, nonprofits should weed out prepackaged, “cookie-cutter” solutions from those with the ability to customize design and function. Software built to be “one size fits all” is simply not going to meet either the immediate or long-term needs of most nonprofit organizations. Flexible product architecture is critical to ensuring that client customizations aren’t costly to the nonprofit in terms of both price and time. Some vendors even require two to three weeks for each change clients want to make to their Web site or SaaS solution. Many of these changes then become lost or “broken” each time the provider releases product updates or upgrades.