What Nonprofits Should Look for in a SaaS Provider

To reap this benefit, nonprofits must partner with a vendor that follows a frequent upgrade release schedule. For example, a SaaS provider that schedules major upgrades every 12 to 18 months is not keeping its nonprofit clients consistently ahead of the technology curve. Organizations should ask whether software upgrades are built into the design process and how frequently upgrades occur — for example, major upgrades scheduled on a quarterly basis are reasonable. Also, upgrades should occur after business hours to limit disruption to the client organization. In addition, SaaS vendors typically offer upgrades to existing product lines without charge, while new product features and functionality are usually introduced and activated for an additional fee.