What Nonprofits Should Look for in a SaaS Provider

Anyone there?
Do you ever feel like it’s next to impossible to reach a person when contacting some of your vendors? For many nonprofits, electronic customer support is the only option their vendors provide — and it simply isn’t viable for their business needs.

To help ensure an organization’s SaaS technology investment is running at its highest performance to meet their specific needs, nonprofits should seek to understand the structure and options available for technical support at the SaaS vendor. Companies that offer multi-tiered support structures were designed with nonprofits in mind to help with the varying requirements, staff expertise and operational complexity that exist within the sector.