What Nonprofits Should Look for in a SaaS Provider

The management and location of infrastructure, software, hardware and equipment are of critical importance. Does the vendor manage the infrastructure and equipment themselves or outsource to a third party? Is the equipment located at the SaaS provider’s facility or at a Tier 1 data center? If at their own location, what happens in the event of a fire or other emergency? If residing at a data center, is there also a fail-over backup center? Each data center should offer multiple high-speed Internet connections, ensuring peak capacity handling and fail-over redundancy should any single connection fail. In addition, the vendor’s systems should be managed 24/7 with state-of-the-art network monitoring and automated fail-over/backup.