What Your Donors Want to Hear Before Dec. 31

Thank me sincerely (and promptly)
You're going to get a lot more donations than usual in December if you are like the typical nonprofit. When I call in to make a donation, allow time to say a genuine "thank you" before hanging up. Focus on getting receipts out quickly with a short note of appreciation and having a thoughtful thank-you message that is automatically generated after an online gift. You may experience a backlog because of volume, so be prepared with a warm message of appreciation for the donors who call on Jan. 3, wondering where their receipts are so they can finish their taxes.