Grappling With Growth
With nearly 4,000 local affiliates as it celebrates its centennial, Boys and Girls Clubs of America still is learning how to keep everyone funded, happy and on the same page.
But who owns the donor?
In the mid 1990s, BGCA commissioned a series of customer-satisfaction studies.
“The result was that 92 percent of our local clubs rated the national office as good or great,” Aschermann says. “It was so high we did the survey again. But, the numbers were right.”
However, he admits, it wasn’t always that way.
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