Mastering the Balanced Scorecard
With the right implementation, nonprofits have a straightforward tool for measuring success at their fingertips.
Understanding the nuances
The real trick behind any measurement program is to figure out first what you want to measure, and then to figure out how to measure it. Many times, managers who want to evaluate their work groups simply jump into collecting measures — not because the measures relate to organizational attributes in which they are interested, but more because the measures are simple and available.
- Companies:
- Creative Direct Response
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