An Exercise in Transformation
For seven years, World Vision U.S. has been working on shifting the focus of its development efforts from silos to support and getting everyone working together to engage donors deeply in the work of saving the world’s children.
Those surveys have shown 90.5 percent donor satisfaction, up from 80 percent just a few years ago. Tandon says they ask donors basically three questions: How satisfied are you with your relationship with World Vision U.S.? How long do you foresee maintaining that relationship? And the one that he deems the most important — would you recommend World Vision U.S. to a friend as a charity to support?
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