Is Letter Writing Really About Good Grammar?

For starters, he’s an articulate speaker, a great one-on-one persona. But when you tape his speeches he sounds exactly like, well, a marketing letter.

And he has Ms. Jones by his side, his secretary for 20 years. Even before a letter gets to his desk, Ms. Jones, whose sole purpose in life is to protect her boss from those who desecrate the King’s English, has made a few changes.