It Matters. It Really Does.

Some people might think she overreacted. If she found some comfort or even some sharply edged sense of peace or reverie in the mailing, what does it matter who it’s addressed to? But I get it. She felt betrayed that this organization they had devoted so much time and energy to apparently didn’t know that her husband was dead. Or didn’t care enough to take his name out of its database. Or, in an ideal world, personalize a letter to her commenting on her loss, on the loss of a fellow crewmate, on the fact that the organization still cares about them and wants her to feel connected, and wants to help her continue to be involved in its great work by making a donation. That would have been both smart and thoughtful fundraising.