Donor Relationship Management

Motivating everyone to get involved is critical. Last week’s blog was about cause marketing. This week’s blog is somewhat similar, but is about a company (hint: the name is in the title of the blog) that is aligning their brand with the idea of community involvement...

In one of the webinars I present on monthly giving, one of the polls is: “How often do you ask someone to become a monthly donor?” The answer in some 50 percent of cases is not at all. Twenty percent say once a year and others more often than that—maybe twice or three times...

The No. 1 strategy for sustaining good-standing relationships with donors is by engaging with them on a personal level—not just the major donors, but all donors. And yes, this includes your mid-level donors, too...

Through my experiences of fear and working to move past it, I also know what it’s like to live in freedom. Believe me, that freedom place is so much better. Today, I’m going to outline what it looks like when major-gift professionals allow fear to take over and then what it looks like when we can live in freedom. ..

Philanthropists, especially those who become evergreen, see giving as a relationship—an ongoing relationship. They give for reasons, which are intensely personal. Those reasons are almost never material. They give to realize their personal values for self-actualization. Nonprofits that understand this appreciate that when they ask for an investment, they’re offering something of far greater value than the financial resource a donor offers...

We are working with a client with several high net-worth board members who have been donors, but not at a level commensurate with their giving capacity. This organization is moving from a focus on special events—where their annual giving was a program of event sponsorships—to a relationship-based culture of philanthropy. The reality is that while…

Wall Street investors famously coined the phrase, “It’s all about the Benjamins,” referring to the hundred dollar bill that bears Benjamin Franklin’s likeness. As it turns out, Franklin can give us a few tips about how to maximize fundraising dollars...

When your focus is on a donor’s potential capacity rather than their passion, you’re making assumptions. When your focus is on their job title or the neighborhood they live in rather than their commitment, you’re making assumptions. When your focus is on the color of their skin or their age or gender, you’re making assumptions...

I suppose all of us are trying to make deep gladness happen in our lives in some way or another. I know I am. I have discovered there is direct correlation between my happiness and serving others. It goes up when I am giving myself away. It goes down when I am focused on me. It’s counterintuitive, I know. But it’s true...

Whatever you do, keep it manageable and affordable for yourself. And make sure that the donor is okay with you recognizing them in the ways you promise them you will. Once you create these promises, you can start listing it whenever and wherever you promote the program...