Donor Relationship Management

Some of the most successful (and perhaps even leading) nonprofits that are converting members to monthly donors (often called sustainers or sustaining partners) are public television and public radio stations, all over the country...

I get a lot of fundraising mail, which is good because to this fundraiser, that’s like food to a starving person. I receive great nourishment from other people’s mail (OPM)—creative stimulation, chuckles, thoughtful moments, emotional engagement, smiles and an occasional tear...

When a donor makes an “in-memoriam” gift, they’re presenting you with more than just a one-time gift. In fact, in-memoriam donations often provide organizations with an opportunity that they let slip through their fingers...

Nonprofit leaders are looking for donors in all giving abilities. But they are not looking for just any donor. They are looking for that subset of investors who share their values and vision and—by their life situation—are ready and willing to invest...

FrontStream recently announced the launch of Panorama, an integrated fundraising platform that includes FirstGiving and Artez for peer-to-peer and online fundraising, BiddingForGood’s online and mobile auctions and GiftWorks Cloud, the company’s donor database...

Just the thought of asking for things can make even the most confident amongst us sweat. Whether it’s asking for something simple like a social media shout out or asking for a major donation, the “ask” part can really trip someone up. Not any more...

We can all agree: No one in the nonprofit sector has a tougher time of it than the small shop development director. These are the dedicated souls juggling a variety of responsibilities, from individual giving to marketing and communications, to event planning, to public relations, to stewardship and more. How do they fit applying for foundation grants into their insane schedules?...

Have you ever started a new job, only to discover that no thank yous had been sent for months? Or even—(gasp!)—years? I ran across that very situation in what I fondly refer back to as my last “job-job...

If you’re an organization that has had monthly donors for a while, you’ll know that some of your monthly donors can and will stay with you for decades! Of course that in part depends on their age when joining. Typically, I’m seeing that those donors continue to give monthly for 5 years to 7 years...

Throughout the last few years, the entire world has been buzzing about the power of story. On the surface, all this conversation makes it seem like we've collectively forgotten the millennia of storytelling sprawled out before us in museums, history books, novels and campfires...