Donor Relationship Management

During the holiday season, our mailboxes are overflowing with catalogs, holiday cards—and requests for donations. At this time of year, when people are feeling most generous, nonprofits work hard to raise needed funds. Although important to nonprofit budgets, most year-end giving is transactional rather than transformational. Donors give once—often devoid of strategy—and nonprofits receive a…

Nonprofits, those organizations that look to the goodwill and generosity of others for their very continuance, have a direct and powerful need to be thankful. Telling your supporters at Thanksgiving you appreciate them is just fine. Communicating gratitude without even telling them hits it out of the park. How do you do this?...

Fifteen years ago, public school teacher Charles Best started DonorsChoose.org out of his classroom in Bronx, N.Y. He set out with a simple idea: Invite teachers to request supplies they need and allow citizen-donors to make direct connections with specific classrooms. The mission of DonorsChoose.org isn't unique. On the contrary, there are many organizations that…

As the use of digital marketing continues to evolve and expand within the nonprofit industry, fundraising executives are demanding more integration within their marketing, communication and fundraising solutions. The key point of distinction is nonprofits that wish to implement integrated fundraising strategies must first think of their constituents rather than the communication tactic itself...

Before starting my own business, I spent more than 20 years as a fundraiser. When I was asked the question at cocktail parties, “What do you do?” I’d tell them that I’m a fundraiser. The most common and immediate response was, “I could never ask people for money. “ I’d smile and say, “That is…

For the most part, nonprofit organizations have been hit hard by our nation’s economic woes. They’re facing challenges in terms of donations, staffing, government and foundation funding, and organizational structure. How can you quickly make a difference while at the same time setting those important standards for your organization’s future sustainability?...

Think of your dearest friends. The people who are closer to you than family. Did that bond endure despite silence, inattentiveness and a lack of interest in their lives? Of course it didn’t! You invested countless time and energy in those relationships. It is difficult to comprehend that fundraising and "friendraising" as practices often exist…

In a perfect world, a gift is an expression of a deeper relationship. It is a tangible way of telling the other person you value them, you care about them, you love them and that they really do matter in the larger scheme of things. But in many relationships, gifts have become an obligatory transaction devoid of any real meaning. And that is why I worry about it...

What will you do differently this year-end to build a relationship with your donors so you are still “best buds” come December of next year? I think it starts with looking at businesses and organizations with which we have a relationship and feel some loyalty to. What are they doing right that we can emulate?...

Peter’s Achilles is he cares for his supporters and would-be donors too much. You read it right. He just wants everyone to take his message to heart. He wants everyone to be on board. That’s simply not possible. It never will be, no matter how important, how urgent, how worthy. It just won’t. Not converting everyone to give is a failure. Expect to fail...