Donor Relationship Management

Donors have a desire to provide real healing through giving. There is a desire to give another opportunity, to give themselves to others. That is really what is going on. Donors are not giving gifts. They are giving something of far greater value. They are giving relationship. You just need to find those real reasons in every donor relationship. Here's how that applies to you and your donors...

The word “middle” doesn’t always have the best connotation. From having “middle child syndrome” to being “middle of the road,” this word’s often associated with those things that are unfavorable or just plain innocuous. Another "middle" to add to this list is “middle donors.” These are the people who give your organization more than a…

Any of you who have read my blog posts over the last four years are well aware of my focus on one of the most important concepts in fundraising success: donor retention. Because of that focus, the research on the subject spans every nook and cranny possible for fresh insights and techniques. Needless to say,…

Did you know that development directors who stay in jobs longer are able to raise significantly more money than if they were to hop from one organization to the next? It should come as no surprise. If fundraising truly is about relationships, development directors need to be at their organizations for enough years to develop…

The crux of Russell Conway's famous essay, “Acres of Diamonds,” actually translates to one of the greatest secrets of fundraising ever revealed. It’s been my experience that virtually every organization fails to fully mine the innumerable diamonds hidden within its own database. So how can you find “Acres of Diamonds” within your own organization? Focus on developing a positive, forward-thinking attitude...

Your major donor has given in the last month or so, and you now are turning your attention to the donors on your caseload who have not given so far this calendar year. This is good. But you may be missing an opportunity to ask your major donor for another gift. “What?” you say. “Ask again? I can’t do that! It would not be right.” Well, let me present a different point of view...

No one likes to be scolded. Yet most nonprofits make a practice of regularly admonishing supporters to give "where most needed." You probably think this is a good thing. After all, it gives you the greatest flexibility. Right? Wrong. You’ll have a lot more flexibility if you raise more money. And you’ll raise a lot more money if you stop thinking about you and your needs and think more about your donors and their needs...

If you’re looking for a quick, easy, affordable and dynamic way to thank donors this holiday season, then check this out: Make and send a thank-you video. It’s super easy to shoot. Just use your smartphone. No fancy equipment or skill needed (isn’t that a relief?). With YouTube being one of the biggest social media…

The fact is all of us work extremely hard to cultivate, solicit and secure donors but have trouble retaining these donors, a large percentage of them “gone with the wind” each year. So, what do experts have to say about donor retention?...

I heard a client struggle today in trying to figure out her organization’s value proposition. “What is it that we do that makes interacting with us worthwhile, something people can’t do without?” Being something that people feel they can’t do without is a high bar, but attainable. But then I thought, if I were selling high-end sneakers, would my athlete buyer respond to the same value proposition as my fashion buyer? Sometimes yes, but sometimes no...