E-mail

Sure, you want your new supporters to feel welcome, but a welcome package isn’t always the way to go. In a white paper on cultivating new e-mail list members, Eve Fox, vice president of M+R Strategic Services, suggests organizations skip sending welcome messages to new list members. M+R is a full-service consulting firm that designs and runs legislative, media and policy campaigns for organizations. Fox cites data from tests the company conducted for some of its nonprofit clients that show welcome messages to be an ineffective first communication form for newbies. Fox recommends sending new list members a typical action alert or fundraising

Online social networks allow people to come together around shared interests or causes, such as making friends, dating, business networking, hobbies, interests and political discourse. The number of visitors to online social networks has grown exponentially in recent years. In June 2006 alone, MySpace.com had an estimated 55 million visitors. While most social networks attract a very young demographic (the primary age group for MySpace.com is 14 to 34), there are several networks geared toward older individuals; among them is Gather.com, which appeals to audiences such as public radio listeners.

Nonprofit organizations are facing more competition for support every day. Many are turning to the Internet to better differentiate their organizations, increase fundraising and operate more efficiently. By leveraging their Web sites, organizations will have the opportunity to build stronger relationships with their constituent communities — including donors, members, volunteers and employees — to support their missions today and in the future.

According to the report “Email Newsletter Usability: 165 Design Guidelines for Newsletter Subscription, Content, Account Maintenance, and RSS News Feeds Based on Usability Studies” by the Nielsen Norman Group, a firm that helps companies develop customer-centered strategies and processes, individuals have stronger reactions to e-mail newsletters than they do to Web sites. For one thing, e-newsletters are more personal than Web sites because they arrive in recipients’ inboxes. They also have a social aspect in that they can be forwarded to friends and colleagues, according to the report. Because of this, e-newsletters present an opportunity to create a greater bond between recipients and

As the amount of e-mails sent to consumers and donors has increased, the use of e-mail filters to sort spam and unwanted e-mails has as well. An e-newsletter that gets caught in a filter and fails to get delivered is a missed opportunity to touch a would-be donor or build a relationship with a long-time constituent. Nancy Schwartz, president of marketing and communications firm Nancy Schwartz & Company, says there are techniques that nonprofits can employ so their e-newsletters don’t get caught in filters. She touches on these in the article “Avoiding Filters — 11 Tips for E-Newsletter Success,” which appears on her

Atlanta-based international humanitarian organization CARE was recognized as a “Superstar” by peers at GetTogether 2006, GetActive Software’s third annual user conference, in Baltimore in mid-September, for having the “best recurring e-newsletter.” Tobias Smith, Internet strategist for the organization, took some time to speak with me about what it is that makes the 4-year-old monthly e-newsletter, CARE Connections, successful. Smith describes CARE Connections as the anchor of CARE’s large, complex e-cultivation effort at raising funds and encouraging advocacy. The goal of the e-newsletter is to bring people back to the Web to view the content that’s there. The e-newsletter includes feature stories, educational content,

The best nonprofit donors are the people that are most targeted by competing fundraisers, said Herschell Gordon Lewis, direct marketing guru and president of Lewis Enterprises, in his session “Using Mail and E-mail to Boost Nonprofit Response” at the Direct Marketing Association’s 2006 Annual Conference & Exhibition in San Francisco last week. Trends for the 21st century, for marketers and nonprofit organizations alike, are increasingly emphatic persuasion; inclusion of validation; increasing informality; and the promise of fast action. Lewis offered the following tips for boosting response through mail and/or e-mail: 1. Pose questions asking people to donate, bestow or bequeath. Questions are automatically reader

For a few months now, you’ve been hearing about plans by companies such as AOL and Yahoo! to apply a new business model to Internet communications to afford e-mail senders a secure way to communicate with potential customers. Goodmail recently unveiled a certified e-mail program that AOL and Yahoo! plan to make available to e-mail senders that allows them to bypass spam filters for a fee and get guaranteed access to recipients’ inboxes.

Relationships with your constituents are built on respect, trust and communication — qualities realized when you demonstrate that your organization is worthy of supporters’ time, energy and money. As nonprofits embrace the Internet’s power, e-mail is emerging as an increasingly important communication tool. Nonprofits that learn the communication preferences of their donors and prospects will have the advantage when competing with similar organizations for donations.

When you assess the sophistication, innovation and e-commerce prowess of Web sites in the nonprofit sector, it’s hard to accept the fact that e-giving accounts for only 1 percent to 2 percent of all funds raised by U.S. charities.

Not so long ago, online fundraising simply meant being able to accept credit card donations through a Web interface.