Personalization

Being online is a critical part of your donor’s life. It’s also a critical part of their experience with your organization. So your year-end campaign must be online, too. In fact, to succeed in today’s environment, year-end campaigns must be multichannel — not just direct mail, but also email and social media.

One trip, three brands and personal communication that went in opposite directions...

Is there one single narrative that can entirely define your organization, its mission and your donor experiences from both sides of the giving equation? Doubtful. One thing I don’t doubt, though: Storytelling is important. In fact, emotionally compelling storytelling is the foundation of every successful fundraising program...

Recognition is at the heart of everything Turnkey provides for peer-to-peer clients. Recognition manifests in many forms—products, personal outreach, social media call outs, thank-you notes and more. The whole point of recognition is to install and reinforce a self-label...

There’s a sweet spot for personalization, and the big news is that you don’t have to have an expensive automation-marketing tool…

After being left in the lurch for some time, email marketing again came revitalized in 2016. With an array of new approaches in email design and automation, it is likely to be a great year that is full of promises for email marketing....

Donors are the lifeblood of every nonprofit, but retaining them long-term is an ongoing challenge. Recently, nonprofits have had success improving donor retention through recurring-donation programs. The benefits of recurring-donation programs Recurring-donation programs are a win-win for both nonprofits and donors. For nonprofits, they are an easy and effective way to retain donors and increase…

When it comes to our communications, we all have good intentions, don’t we? And then that thing intervenes. You know, life. You know you aren't communicating with your donors often enough, and you’re probably right. You aren’t using direct mail to its full potential. Identifying your problem is the first step. Figuring out how to solve it, though, ultimately will be an ongoing endeavor. You need to start now...

Cathy is the executive director of a small, worthy nonprofit focused on the elderly. In the midst of her planning for 2016, she reached out to me with a familiar concern. How do I persuade prospective donors to actually invest in my organization? In fundraising lingo, “How do I convert more prospects into donors?”...

Any of you who have read my blog posts over the last four years are well aware of my focus on one of the most important concepts in fundraising success: donor retention. Because of that focus, the research on the subject spans every nook and cranny possible for fresh insights and techniques. Needless to say,…