Retention

Loyalty? What Loyalty? What Consumer Stats Tell Fundraisers
June 23, 2016 at 10:53 am

Donor loyalty. Sometimes it seems as if it has gone the way of the dinosaurs. We talk about it, write about it, hold meetings about it and strategize for it, but it’s still missing from many nonprofit supporter lists. Donors are acquired and then they attrite. It’s just the reality we live with...

Fundraising Staff Retention Made Easy
June 20, 2016 at 11:04 am

Those of us who were able to go to college have it pretty well off in the United States these days, with unemployment levels for graduates holding at less than 3 percent, which is to say full employment, or pretty close. Listening to the news and our presidential candidates, it certainly does not feel that way. But…

4 Keys to Keeping Happy Donors, Repeat Gifts
June 20, 2016 at 10:51 am

It takes a lot of work to get new donors. There’s planning and marketing. Some speaking gigs and media exposure. Or maybe a friend-raising event. Regardless of how you get them, you work hard to get new people into your family of supporters. So, why not spend an equal amount of time working to keep…

Don't Neglect Supporters: Shore Up That Home Base
June 15, 2016 at 9:29 am

A home base is important in life. Family and friends that you trust, feel safe and grow with. This home base can give you confidence to take risks, learn new things, set higher goals and grow like you otherwise never would...

6 Steps to a Better Giving Experience
June 14, 2016 at 1:24 pm

We all know the sorry state of donor retention: 96 donors lost for every 100 gained. Join us to learn how to hold onto donors.

What a Lost $75K Check Tells Us About How We Treat Donors
June 13, 2016 at 11:17 am

"What do you mean you lost the check?" the manager almost yelled. "How could you do it? It was $75,000, for goodness sake! $75,000 of someone’s life!" It was not a pretty situation. I wasn’t there, but I heard about it in great detail just a week after it happened. Someone had lost a donor check for $75,000! It was gone. Vanished. Vaporized...

Donor Retention 101: How Well Do You Really Know Your Donors?
June 7, 2016 at 10:30 am

How well do you know your donors and their motivations for giving? Your donor thank-you letters are only the first step in your donor retention plan. If you’re looking to create sustainable funding, you need to develop a plan for understanding your donors and their motivations on a deeper level...

'Maybe I Just Don’t Like What You’re Saying'
June 2, 2016 at 10:15 am

In 21st century fundraising, the landscape is filled with potential for greatness. Not that many decades ago, fundraisers relied on direct mail and face-to-face fundraising. Now we have multiple ways to talk to people, meeting them in their mailboxes, inboxes and mobile devices; on their cause-related shampoo bottle, the radio and billboards; through an app; and the list goes on and on.

The Cure for Donor Fatigue
May 18, 2016 at 11:40 am

"There is donor fatigue," one of the community’s top philanthropists shared in a recent feasibility study interview. Donor fatigue is a term often used. Is it real? It means a donor feels tired, worn out by requests from organizations. Are there causes? Yes, usually poor fundraising that is not donor focused...

Fundraising and the Allure of Sex
April 21, 2016 at 10:19 am

Fundraisers don’t usually think of themselves as sexy. Yet, most of the world does. When someone to whom I have just been introduced asks "What do you do?," I’m always a bit surprised by the reaction to my answer. "What a cool profession" "Wow, you really get to hobnob with the wealthy." These are typical responses...