Retention

Fundraising Statistics That Should Scare All of Us
February 2, 2016 at 11:05 am

There are multiple ways to analyze giving and charitable trends, but you can’t run from the findings. Give it a try. Can you run from this statistic: “Every 100 donors gained in 2014 was offset by 103 donors lost through attrition”?...

7 Practical Ways to Surprise Your Donors
February 1, 2016 at 11:25 am

Caring for, nurturing and developing relationships with your donors is what major-gift fundraising is all about. If you do that well, the money will follow. Providing your donors with amazing service will set you apart from all the other charities that are clamoring for your donors. Make no mistake; as much as you may not want to think about it, you are competing for the attention of your donors with dozens of other organizations.

3 Ways Matching Gifts Can Improve Donor Retention
February 1, 2016 at 10:48 am

Your nonprofit probably already is doing what it can to retain your existing donors. It’s a worthwhile effort since donor retention is easier and more cost effective than donor acquisition. However, as many as six out of every 10 donors make a contribution and never give to an organization again. If your nonprofit struggles with…

A Catalyst for Fundraising Retention, Part 1
January 28, 2016 at 10:16 am

On Dec. 14, I mailed checks for $25 to 19 nonprofits. Then, I mailed $25 checks on Dec. 31 to an additional four organizations that I have supported for several years. Despite all the arguments I have heard defending the need to save money by not receipting donors (or at least not donors under a certain threshold, often $50), I simply cannot support that cost-saving measure.

How to Use Donor Identity to Aid in Retention
January 4, 2016 at 10:15 am

Any of you who have read my blog posts over the last four years are well aware of my focus on one of the most important concepts in fundraising success: donor retention. Because of that focus, the research on the subject spans every nook and cranny possible for fresh insights and techniques. Needless to say,…

Why Donors Lapse and How You Can Stop It
December 28, 2015 at 10:05 am

One thing that happens as you get older is that the Christmas season becomes a bit less about wonder, awe and toys, and becomes more about details, plans and socks. I remember that year of transition when I realized that my days of getting sweet presents was over, and I wouldn’t be getting any more…

Donor Retention: Gone with the Wind?
December 18, 2015 at 11:09 am

The fact is all of us work extremely hard to cultivate, solicit and secure donors but have trouble retaining these donors, a large percentage of them “gone with the wind” each year. So, what do experts have to say about donor retention?...

Acquisition or Retention: What’s Your Priority?
December 16, 2015 at 9:50 am

A recent survey shows retention has increased over the past few years. But many fundraising professionals view the report differently. They use it to reinforce their opinions that the industry has a retention problem. Yes, it continues to be a huge issue, but I’m not convinced the problem is any more significant than it always has been...

1 Daily Habit = Everlasting Fundraising Success
December 1, 2015 at 10:30 am

Have you ever attended a conference or a course, but then failed to act on what you’d learned? Hey, it happens to the best of us. So, what’s a quick and easy shift you can you make today to ensure that you follow through on implementing those tactics you know will make your organization stronger (and keep your donors giving)?...

Donations to Red Cross Plunge: Typical Ebb and Flow or Sign of Lost Faith?
November 2, 2015 at 11:07 am

The American Red Cross experienced a 32 percent drop in donations over the past year amid growing competition from newer nonprofits. The organization’s rank among the nation’s best-supported nonprofits fell from ninth to 21st place in an annual survey released Thursday by The Chronicle of Philanthropy—its lowest position since the survey began in 1991. The…