The Web is constantly evolving and, as it does, the public's expectations for Web sites grow higher. Many organizations are using Web sites to engage with constituents (both existing and prospective), using them to receive donations, sign up volunteers, register members, provide authoritative news and information, create community, and provide information about programs and services…
ANN ARBOR, Mich., April 27, 2009 — Visitors to nonprofit websites are more likely to donate money, volunteer time, and recommend the nonprofit to others if they are satisfied with their online experience, according to a new study from ForeSee Results. The inaugural study used the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) to gauge satisfaction of over 2,000 respondents who visited nonprofit websites. In aggregate, nonprofit websites score 73 on the study’s 100-point scale, below many other online industries, including Online Banking (83), E-Retail (74), E-Government (74) and Automotive Websites (78).
