The Real Poop on Customer Service

As a three-cat household, we're very fussy about the kind of kitty litter we use. Most are either too chemical-y or too perfumed, or they simply don't perform well.

And our cats are equally as fussy and react badly to brands that are too gritty. They sniff, burrow, circle, run away, then circle back and fling it out of the box whenever we try one that doesn't suit them. One of the cats, who shall remain nameless, expresses her dislike by simply refusing to use it — and you can imagine how that scenario plays out. (Trust me, I would rather she fling clumps of the litter at the wall like her cohorts do.)