How Are You Wowing Donors With a Smile?
I am a student of customer service. And I love wonderful customer service.
That is what keeps me returning to my neighborhood Chick-fil-A on what for my waistline and budget are too many mornings.
Yes, I am a fan of those biscuits. But what I really return for is the service.
At my local store it is different. I have another Chick-fil-A that I frequent regularly, and it is different. Very different. Not bad — I think that the company does a great job with customer service and cleanliness.
- Categories:
- Face-to-face Fundraising
- Companies:
- Chick-fil-A
Looking for Jeff? You'll find him either on the lake, laughing with good friends, or helping nonprofits develop to their full potential.
Jeff believes that successful fundraising is built on a bedrock of relevant, consistent messaging; sound practices; the nurturing of relationships; and impeccable stewardship. And that organizations that adhere to those standards serve as beacons to others that aspire to them. The Bedrocks & Beacons blog will provide strategic information to help nonprofits be both.
Jeff has more than 25 years of nonprofit leadership experience and is a member of the NonProfit PRO Editorial Advisory Board.
